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Refund Policy

Refund Policy

Last Updated: [03-15-2026]

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This Refund Policy outlines the terms under which refunds may be issued for purchases made on DubLuv.

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1. Nature of Digital Products

DubLuv offers digital goods and services, including but not limited to:

  • In-app currency (coins and diamonds)

  • Virtual gifts

  • Subscription features

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All items are intangible digital products and are delivered instantly upon successful payment.

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2. General Refund Policy

All purchases are considered final and non-refundable once completed, except in the circumstances outlined below or as required by applicable law.

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3. Eligible Refund Cases

Refunds may be considered in the following situations:

  • Duplicate transactions (subject to verification)

  • Unauthorized or fraudulent transactions (subject to verification)

  • Technical errors resulting in failure to deliver purchased items

In such cases, users must contact support with relevant transaction details.

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4. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind after purchase

  • Used or partially used digital items

  • User errors (e.g., purchasing the wrong package)

  • Transactions successfully completed and delivered

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5. App Store Purchases

For purchases made through:

  • Apple App Store

  • Google Play Store

Refunds are subject to the respective app store policies and must be requested directly through those platforms.

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6. Website Transactions

Purchases made through the DubLuv website are processed via secure payment gateways.

  • All transactions are protected using 3D Secure (3DS) authentication

  • Any transaction identified as unauthorized will be investigated

  • Approved refunds will be processed back to the original payment method

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7. Processing Time

If a refund is approved:

  • It will be processed within 7–15 business days

  • Actual refund timing may vary depending on the payment provider or bank

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8. Abuse and Fraud Prevention

DubLuv reserves the right to:

  • Refuse refund requests that are deemed abusive or fraudulent

  • Suspend accounts involved in suspicious refund activity

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9. Contact Us

To report an issue, please contact:

Email: support@dubluv.com
 

Please include:

  • Transaction ID

  • Date of purchase

  • Description of the issue

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