App Privacy Policy​

DubLuv (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and related services.

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By using DubLuv, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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a. Personal Information

• Name or username

• Email address

• Phone number (if provided)

• Account credentials

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b. Usage Information

• App activity and interactions

• Chatroom participation

• Features used within the platform

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c. Device & Technical Information

• Device type and operating system

• IP address

• Log data and analytics

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d. Transaction Information

• Purchase history of digital items (coins, diamonds, gifts, subscriptions)

• Payment status and transaction identifiers

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Note: We do not store full payment card details. Payments are processed securely by third-party providers.

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2. How We Use Your Information

We use your information to:

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• Provide and operate the platform

• Process transactions and deliver digital items

• Improve user experience and platform performance

• Communicate with users (support, updates, notifications)

• Prevent fraud, abuse, and unauthorized activity

• Comply with legal and regulatory requirements

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3. Payments and Security

• Payments made within mobile apps are processed by Apple App Store and Google Play.

• Website transactions are processed through secure third-party payment gateways with 3D Secure (3DS) authentication.

• We do not store sensitive payment details such as full card numbers.

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4. Sharing of Information

We do not sell your personal data.

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We may share information with:

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• Payment service providers (for transaction processing)

• Service providers (hosting, analytics, support)

• Legal authorities when required by law

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5. Data Retention

We retain your information only as long as necessary to:

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• Provide services

• Comply with legal obligations

• Resolve disputes

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6. User-Generated Content

Any content you share (e.g., profile info, chat participation) may be visible to other users depending on platform features.

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7. Security

We implement appropriate technical and organizational measures to protect your data, including:

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• Encryption

• Secure servers

• Access controls

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However, no system is completely secure, and we cannot guarantee absolute security.

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8. Your Rights

Depending on your location, you may have the right to:

• Access your data

• Request correction or deletion

• Object to certain processing

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You may contact us to exercise these rights.

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9. Children’s Privacy

DubLuv is not intended for individuals under the age of 18 (or the minimum legal age in your jurisdiction). We do not knowingly collect data from minors.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform means you accept any updates.

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11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@dubluv.com